Front Desk Pool Attendant (Gate Control)

SUMMARY:

Working under the direction of the Pool Manager, the Front Desk Pool Attendant serves as the first point of contact for the membership. The attendant greets / checks-in patrons, enacts facility entry procedures, enforces policies, accurately processes and tracks cash transactions, and answers patron questions courteously and promptly.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Utilize computer software to process daily admissions
• Accurately process and track all monetary transactions
• Provide patrons with a favorable first impression
• Fully understand and enforce entry policies and procedures.
• Courteously, promptly, and correctly answer all patron questions.
• Keep the front desk and entry area clean and welcoming for all patrons.
• Log all guests and collect associated guest fees
• Check in the swim lesson, swim team, guests, and pool party participants.
• Be aware of emergency action plans and be ready to perform assigned roles at all times during shift.
• Restock guest amenities as needed in restrooms
• Provide members with athletic equipment as requested
• Performs miscellaneous job-related duties as assigned.

QUALIFICATION REQUIREMENTS:

• High school or college education in progress or completed.
• Must be available to work at least one weekend day.
• Must be able to attend staff meetings and training programs.

EXPERIENCE:

This position requires:

• Must be able to maintain positive and open communication with supervisors.
• Must be able to communicate courteously with the public.
• Ability to learn cashiering methods and procedures. Perform basic arithmetic calculations.
• Maintain accurate cash records.
• Ability to react calmly and effectively in emergency situations.
• Ability to prepare routine administrative paperwork
• Knowledge of emergency action plans.
• Knowledge of customer service standards and procedures.

OVERALL JOB SAFETY:

All employees are expected, as a condition of employment, to adopt the concept that the safe way to perform a task is the most efficient and the only acceptable way to perform it. Safety adherence to performance will be considered an important measure of employee performance evaluation. As such, the employee must:

• Comply with established safe work rules and the special instructions of the supervisor
• Report all accidents and injuries immediately and cooperate in all accident and injury
• investigations, supplying supervisors with full and complete information
• Submit recommendations for safety and efficiency, as well as report defective equipment and
• unsafe conditions
• Know their exact duties in case of fire or catastrophe
• Use safety equipment provided for personal use in performing daily work assignments
• Only operate equipment trained and authorized to operate
• Provide public protection from unsafe conditions and hazards resulting from municipal work
• operations
• Participate in special safety activities, as designated.
• Analysis, special training, etc.